Lean Methodology Helps Drive A Culture of Accountability, Engagement and Transparency: Case study

The increased competitiveness in the healthcare leads to higher financial and operational pressures. Continuous process improvements are an essential part of current healthcare environment. According to the Institute of Healthcare Improvement (IHI), the sustainability of process improvement efforts depends on how successful the healthcare organization has been in creating a culture of accountability and transparency with engagement among all members of the clinical team [1]. Thus, the leadership team of the department of pediatrics employed lean methodology to develop a consistent culture of accountability and engagement for each division and team member in the department. Previous isolated lean transformation projects conducted within the departments failed to effectively engage all providers towards consistently embracing value centered mindset. We will discuss how lean methodology facilitated engaging physicians and all other frontline team members towards a value-centered culture.


Mara Nitu, Ryan Fier, Judy Hollingsworth, Dorota Szczepaniak and Brad Burbage

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